As I said in the comments to Travis’ post, Rachel Anderson’s definition of a bad loan is wrong. Banks mostly lose money on bad loans – the fees and penalties simply limit the amount of losses. These are only “extra” profits if the borrower is somehow able to turn it around and eventually pay back most if not all of the principal. This doesn’t usually happen.
A much harder scenario is this: Say you are actually a scrupulous banker, but since you are a large bank, you need to provide guidelines to several hundred loan officers about how to approve a loan based on any application you want to design. How do you do it? How do you know a person will pay you back? Remember, not only do you have to give this guidance to hundreds of people, but they will themselves be dealing with hundreds of customers. Most big banks do not do “relationship banking” with individual consumers, so you can’t use that. You’ve got a paper application and perhaps an hour interview. What do you want to know?
Then, what do you tell your hundreds of loan officers to do when they are each dealing with hundreds of defaults? Mass forgiveness? If you get a reputation for that, then you’re a sucker who will attract unscrupulous borrowers (yes, those exist also). I think you may have some sort of penalty for non-payment to deter the worst borrowers from attempting fraud – it is easier to prevent the prosecute after the fact.
The false dichotomy here is one of a “good” lender who forgives debts and a “bad” lender who imposes penalties for non-payment. Yes, there are unscrupulous bankers, but I doubt they consist of a majority of employees or loan officers at big banks. Most of them are trying to deal with a very difficult scale problem. Economies of scale allow lower borrowing costs – that is why big banks exist. But to scale up, they need to deal with people in large groups based on common characteristics.
We are talking about big banks and mass lending. Scale is a big, big problem when you are talking about things like forgiving debts, fines, penalties and like. How do you tell the difference between someone who is genuinely in need versus someone telling you a story who is just trying to sucker you?
Anyone who has been approached for money on the street has faced this problem. Let’s say you could talk to the person requesting money for an hour. What would you ask to determine if they were honest or lying? Let’s say you could force them to provide documentation. What would you want to see? Then, you make the decision on the spot to “loan” them money. Now, let’s say this is your business. How will you make enough to have money to pay your mortgage?
That is why I advocate the use of local community banks – you get more context and relationship. Trying to impose context and relationship on big bank lending is a waste of time. If you want less “usury” as defined as penalties and high interest rates for risky borrowers, then let’s focus on the financial regulation legislation and see if we can get a cap on bank size to start with.